Shipping and Returns

Shipping Options
We offer a variety of shipping methods to meet your needs. Standard shipping is complimentary on orders exceeding a specified amount. For faster delivery, expedited and express shipping options are available for an additional fee.

Order Processing
Orders placed before the daily cut-off time are processed and dispatched on the same business day. Orders received after the cut-off time or on weekends and holidays are processed the next business day. You will receive a shipping confirmation email with tracking information once your order is on its way.

Domestic Shipping
Within the domestic region, standard shipping typically requires 3-5 business days for delivery. Express shipping options are available for delivery within 1-2 business days. Shipping fees vary based on the selected method and order value.

International Shipping
We ship to numerous countries around the world. International delivery times generally range from 7-14 business days, depending on the destination. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery in real time through our website or the carrier’s online portal.

Shipping Restrictions
Certain items may be subject to specific shipping restrictions due to size, value, or material composition. These restrictions are clearly indicated on the relevant product pages.

Multiple Item Orders
Items from the same order may be shipped in separate packages if they are dispatched from different locations. You will receive separate shipping notifications for each package.

Shipping Address
Please ensure that your shipping address is entered correctly during checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Signature Requirement
For security purposes, all deliveries require a signature upon receipt. If you are not available, the carrier will attempt to deliver to a neighbor or leave instructions for collection.

Returns Policy
We accept returns within 30 days of delivery for items in their original condition, unworn and with all tags attached. Sale items may be subject to different return conditions, as specified at the time of purchase.

Returns Process
To initiate a return, please visit our online returns portal. You will need your order number and email address to generate a return authorization. Once approved, you will receive instructions on how to proceed.

Refund Processing
Refunds are typically processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please note that shipping charges are non-refundable.

International Returns
Customers returning items from outside the domestic region are responsible for any associated shipping costs and customs fees. We recommend using a trackable shipping method for all returns.

Non-Returnable Items
For hygiene reasons, certain items such as swimwear, lingerie, and earrings cannot be returned unless they are defective or faulty.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of delivery. We will arrange for a return and provide a full refund or replacement.

Environmental Commitment
We are dedicated to minimizing our environmental impact by using recycled and biodegradable packaging materials whenever possible.